Internal sales /Customer Service

My Client is looking for a person to work within the Customer service department. The person would ideally:
Have experience in a customer service environment.
Have up-selling experience.
Have good computer knowledge, and experience with the following PC Programs: Excel & Word 
A working experience of a contact database system, would be an advantage, but training will be given on our SuperOffice database
Be friendly and to have worked in a customer service
Be able to work under pressure accurately, and be able to work to deadlines.
Be able to work under own direction, ones training etc was completed.
Have a technical aptitude – product training will be given.
Be a proactive
The attached Job description gives a brief overview of the tasks and standards of performance within the job role.
The correct applicant would work within a friendly busy customer service office with 3 other people.
The applicant would receive a basic Salary, together with monthly objective bonuses if  completed successfully. Other remuneration items would include Private Health insurance, Company Personal Pension, and Sales Growth bonus; these would be available once probation period is completed.
KEY RESPONSIBILITIES:
COMPANY

1. Providing Customer services,  increasing sales, and providing all  Support to your market customers from within the Sales Office, whilst working with your external team member to develop sales and service to your market customers

MISSION
2. The promotion and achievement of the company’s mission in every respect.      
CUSTOMER/PRODUCTS
 
3. To service all customers to the best of your ability as and when required. To continually improve on your customer, market and product  knowledge.
Customer Service

Key Tasks - Development of Main Task List
1. Customer Service
Providing the highest level of customer service at all times and continually looking for ways to improve our service and relationships. Providing technical support to internal staff and customers as required.
2. Communication
Ensuring good communication’s  with  customers are the highest priority. And links are maintained between the Sales office, team member, Warehouse and the rest of the company.
3. Technical  & part number Assistance
Responsible for providing technical  & part number assistance your customers to the best of your ability
4. Self Development
Responsible for developing and maintaining good, healthy and positive attitudes whilst improving knowledge and skills.
5. Organisation
Responsible for maximising the organisation of daily tasks
6. Internal Meetings
Required to attend and play an active role in all internal sales meetings. May also be required to lead a topic, and or provide training during or before meetings.
7. Customer service, Sales & Telemarketing
Required to promote the company via telemarketing to your market accounts and potential new market  accounts.
Any other duties performed, or an extra duties given, must be performed within  the time scale set and to the best of your ability. Any assistance required to be advised to Office Manager immediately.